Undiscovered

Charges & refunds

Manage customer payments

Cancelling free tickets
Learn how to cancel free tickets
20 May 2026
Allow customers to refund their orders and tickets
Self-service refunds let your customers request refunds directly from their orders page
20 May 2026
Requesting a refund or cancel your ticket
This guide explains how to request a refund and what to expect
20 May 2026
Cancel or reschedule an event
Learn how to change the date or cancel your event
23 Aug 2025
Customer communication
Email campaigns and contacting customers
15 Jul 2025
Getting paid. How do I access funds from my events
You can withdraw funds both before and after your event
30 Apr 2025
Issuing a refund to a customer
Learn how to issue refunds to your customers
14 Mar 2025