Issuing a refund

Created on 14 Mar 2025

If you need to process a refund for one or more of your attendees, you can perform refunds from the orders section of your event

Log in to your account

• Click on My events to navigate to your current and past events
• From My events, select Charges.
• Or if you are already viewing your event, select Charges from the event menu

Charges page

From the charges page, you can find the order that you would like to refund by using the search bar. You can search for any details of the order including name, order number, email etc.

Once you've fund the order that you would like to refund. Click Refund from the Actions menu:

Refund the whole order or individual tickets

From the refund pop-up select the tickets you would like to issue a refund for. Or if you would like to refund the entire order, just leave the form as is and click the confirm button. 

Perform a partial refund by dragging the slider to deduct the desired amount from the total.

Once you confirm the refund, your customer will receive a notification via email