Created on 16 Aug 2026, Updated 16 Aug 2026 09:16

Payment methods and fees

This guide explains the payment methods available on the platform, how fees are calculated, and who pays them.

How fees work

The platform charges a flat booking fee on paid orders. There are no ongoing costs or subscription fees for organisers.

The booking fee is made up of three parts:

• A per-ticket fee – a fixed amount charged for each paid ticket or item in the order
• A transaction fee – a percentage of the order total (including the per-ticket fee)
• A per-transaction fee – a small fixed amount charged once per order (this is usually $0.00 and not passed on to customers)

Free tickets do not incur any fees.

Who pays the fees

By default, fees are paid by the ticket buyer and added on top of the ticket price at checkout. This means the organiser receives the full ticket price.

Organisers can choose to absorb the fees instead. When this option is turned on, the fees are deducted from the ticket price and the organiser receives the remaining amount. This setting is ignored for events that only have free tickets.

You can choose this option when creating your event, in the Payments and fees section. Once your event starts receiving orders, this setting can't be changed.

Current standard fees

The default fee schedule used for most events is:

Fee type	Amount
Per-ticket fee	$0.90 per paid ticket or item
Transaction fee	3.75% of the order total
Per-transaction fee	$0.00 per order

These fees apply to standard card payments made with an Australian card. Some payment methods and card types carry additional fees, explained below.

Available payment methods

The platform supports several payment methods through Stripe. The methods available at checkout depend on the event's currency and settings.

Credit and debit cards

Cards are the default payment method and are available for all supported currencies.

• Australian cards – charged at the standard rate (3.75% + $0.90 per ticket)
• International cards – cards issued outside Australia carry an additional international card fee, on top of the standard rate

The international card fee is added because Stripe charges a higher rate for processing cross-border card payments.

Google Pay and Apple Pay

Google Pay and Apple Pay are treated as international card payments, regardless of where the card was issued. This means they carry the same additional international fee as international cards.

This is because these wallet payments are processed through the international card network.

Afterpay (buy now, pay later)

Afterpay lets customers split their purchase into four instalments. Organisers can turn on Afterpay for their event in the Payments and fees section.

Afterpay is only available when all of the following apply:

• The event currency is AUD (Australian dollars)
• The order total is over $100
• The organiser has enabled payment instalments for the event

Afterpay carries an additional fee on top of the standard booking fee. This is because Afterpay charges a higher processing rate than a standard card payment. The additional amount is shown on the event settings page when you turn on the option.

Fee breakdown by payment method

The table below shows the total transaction fee percentage that applies to each payment method, using the current standard fee schedule. The per-ticket fee ($0.90) applies on top of the percentage for all methods.

Payment method	Total transaction fee	Notes
Australian card	3.75%	Standard rate
International card	5.55%	Includes 1.80% international card fee
Google Pay	5.55%	Treated as an international card payment
Apple Pay	7.25%	Treated as an international card payment
Afterpay	9.75%	Includes 6.00% Afterpay processing fee

Fees may vary for events on a custom or not-for-profit fee schedule. The exact fees for your event are shown on the event settings page.

How the booking fee is calculated

The booking fee is calculated using this formula:

1. Add up the price of all paid tickets and extras in the order.
2. Subtract any voucher or package discounts.
3. Add the per-ticket fee for each paid item.
4. Apply the transaction fee percentage to that total.
5. Add the per-transaction fee (usually $0.00).

The result is rounded up to the nearest cent.

Worked example – Australian card, fees paid by customer

A customer buys 2 tickets at $50 each, using an Australian card.

• Ticket subtotal: $100.00
• Per-ticket fee (2 x $0.90): $1.80
• Amount the percentage applies to: $101.80
• Transaction fee (3.75% of $101.80): $3.82
• Per-transaction fee: $0.00
• Total booking fee: $5.62
• Total paid by customer: $105.62

The organiser receives $100.00.

Worked example – Afterpay, fees paid by customer

A customer buys 2 tickets at $50 each, using Afterpay. The order is over $100, so Afterpay is available.

• Ticket subtotal: $100.00
• Per-ticket fee (2 x $0.90): $1.80
• Amount the percentage applies to: $101.80
• Transaction fee (9.75% of $101.80): $9.93
• Per-transaction fee: $0.00
• Total booking fee: $11.73
• Total paid by customer: $111.73

The organiser still receives $100.00. The higher fee is due to Afterpay's processing rate and is paid by the customer.

Worked example – International card, fees paid by customer

A customer buys 2 tickets at $50 each, using an international card.

• Ticket subtotal: $100.00
• Per-ticket fee (2 x $0.90): $1.80
• Amount the percentage applies to: $101.80
• Transaction fee (5.55% of $101.80): $5.65
• Per-transaction fee: $0.00
• Total booking fee: $7.45
• Total paid by customer: $107.45

The organiser still receives $100.00. The additional $1.83 compared to an Australian card is the international card fee.

Worked example – Fees absorbed by the organiser

The same customer buys 2 tickets at $50 each, using an Australian card. The organiser has turned on Absorb booking fees.

• Ticket subtotal: $100.00
• Total paid by customer: $100.00
• Booking fee (3.75% + $0.90 per ticket): $5.62
• Organiser receives: $94.38

When fees are absorbed, the customer pays the ticket price only, and the booking fee is deducted from what the organiser receives.

Fees for events in non-AUD currencies

When an event is set to a currency other than Australian dollars, the per-ticket fee and per-transaction fee are converted into the event's currency before being applied.

An additional exchange fee may also apply. This covers the cost of converting the payment back to Australian dollars for processing. The exchange fee is a percentage of the order total plus the booking fee.

Enabling Afterpay on your event

To let customers use Afterpay on your event:

1. Open your event.
2. Go to the Payments and fees section.
3. Turn on Enable payment instalments.

A note will appear showing the additional Afterpay fee that applies per transaction. This is the extra percentage charged on top of the standard booking fee.

Afterpay is only available for AUD events and orders over $100. If your event is in another currency, the option won't be available.

Choosing whether to absorb fees

When deciding whether to absorb fees or pass them on to customers, consider:

• Passing fees on – customers pay a slightly higher total, but you receive the full ticket price. This is the default and most common option.
• Absorbing fees – customers pay the advertised ticket price with no extra charges, but you receive less per ticket. This can make your event look more affordable.

You can't change this setting after your event receives its first order, so it's worth deciding before you publish.

Where to find your event's fees

You can see the fees that apply to your event in the Payments and fees section of your event settings. This shows:

• the transaction fee percentage
• the per-ticket fee
• whether fees are being absorbed or passed on
• the additional Afterpay fee (if instalments are enabled)

For ticket buyers, the booking fee is shown clearly at checkout before payment is taken, broken down as a line item on the order summary.