Ticket types

Created on 11 Mar 2025

Ticket types allow you to set your pricing for your event. Each ticket type is assigned to a Pricing Group that then needs to be assigned to a section.

Standard Tickets

A standard ticket type allows you to sell one or ticket types at the same time. You would use the standard ticket type when you have different price for concessions or have multiple workshops over several sessions.

Tiered Pricing

Tiered pricing allows you to offer various ticket types and price points to attract more customers. Tiered pricing also provides an incentive for customers to buy their tickets earlier rather than later.

To set up tiered pricing, make sure you select the tiered type when creating your ticket type. The pricing group selection is important, as that defines how the tiered ticket types are grouped together.

Free Tickets

You can create a free ticket type that allows you to host free events. When your customers' checkout, they won't need to enter payment information unless you're combing a free ticket type with a paid ticket type.

Purchasers of free tickets will be issued with a receipt and a ticket by email, so you can use Undiscovered's check in facilities on the day of your event.

Ticket Allocation & Event Capacity

Your section capacity will override a ticket type's allocation.

For example, if your section's capacity is set to 100, and you have two ticket types that have an allocation of 100 each. When the number of ticket sales reaches 100, then both of your ticket types will sell out and not be available to purchase regardless of the remaining allocation left on each ticket type.

If you have multiple session times, then the capacity is determined on a session by session basis.

If you need to control the number of sales and pricing scheme for each ticket type individually, then create a new section and assign a pricing group to it. Then assign the ticket type to the pricing group you've selected for the section.