Event balance

Created on 11 Mar 2025

Your event balance

Welcome to your event balance page. This page allows you to manage the funds associated with your event. You can view your current account balance, request a withdrawal to receive funds, or deposit funds to cover potential refunds to your attendees.

1. Balance Overview

• On this page, you will see a history of your income, refunds and other credits or deductions as well as your event account balance. This balance represents the funds available for withdrawal.
• The balance will include any ticket sales revenue, donations, or other income generated through your event.

2. Requesting a Withdrawal

• To request a withdrawal, click on the "Request Withdrawal" button.
• You will be prompted to enter the amount you wish to withdraw. Ensure that the requested amount does not exceed your available balance.
• Provide the necessary payment details, such as your bank account information, by adding a bank account to your organisation before requesting a withdrawal.
• Click "Submit" to initiate the withdrawal request.
• Please allow some time for processing, and you will be notified once the withdrawal is completed.

3. Depositing Funds

• Deposit money into your Undiscovered account if you need to top up your event balance to cover refunds or disputes.
• To deposit funds into your event's account, click on the "Deposit Money" button.
• Enter the amount you want to deposit. This can be useful if you anticipate needing funds for refunds.
• Click "Submit" to confirm the deposit.
• The deposited funds will be added to your account balance once you have deposited the funds into. 
• You will receive an email with instructions on how to make a deposit into your Undiscovered account.

4. History of Transfers

• You can also view a transaction history that lists all deposits, withdrawals, and other event-related activities. This history provides a detailed record of all financial transactions associated with your event.

5. Support and Assistance

• If you encounter any issues or have questions about your account balance, withdrawals, or deposits, please contact our customer support team for assistance. We are here to help you with any inquiries or concerns you may have.

By utilising your event Balance page effectively, you can efficiently manage your event's finances and ensure a smooth experience for both you and your attendees. If you have any further questions or need assistance with specific actions on this page, don't hesitate to reach out to us. Thank you for using Undiscovered!