Resale guide for event organisers

Created on 18 Apr 2025, Updated 18 Aug 2026 13:31

This guide explains how to enable and manage the resale feature for your events, allowing ticket holders to securely resell their tickets through your event marketplace.

How resales works

Customers can use our platform to directly sell their unwanted tickets. When someone buys a resale, they receive a new ticket, and the customer receives a refund for the price it was sold it for. There are no fees to resell tickets using our platform.

By default, resales are enabled for new events

To modify resale setting:

1. Go to your event dashboard
2. Navigate to Event settings
3. Find the 'Resales' tab
4. Switch it to 'On' or 'Off'

If enabled, ticket holders will be able to list their tickets for resale through their account profile -> My resales.

Configuring pricing options

You have control over how ticket holders can price their resales:

• Allow flexible pricing: By default, sellers can set prices up to 100% of the original ticket value
• Restrict to face value: Enable the 'Restrict to face value' setting to limit resale prices to the exact original ticket price
• Private resales only: Resales can only be sold privately. Users must provide buyers with their resale links. There will be no public listings on the marketplace.

These settings apply to all sellable tickets within your event.

Managing resales by ticket type

If resales are enabled for your event, you can:

• Control which specific ticket types can be resold
• Enable or disable resales for individual ticket types
• Manage resale settings separately for each ticket category

Note: Free tickets or tickets with zero value cannot be listed for resale in the marketplace.

Monitoring resale activity

You can track all resale activity through your event dashboard:

• View currently active resale listings
• See completed sales
• Track cancelled resale listings
• Monitor overall resale activity

Important points to remember

• All resale transactions are handled securely through the platform
• We manage all enquiries and support relating to customer resales
  
• Original ticket holders manage their own listings (pricing, visibility, cancellation)
• Event organisers cannot directly modify individual resale listings
• Buyers receive new tickets while sellers receive refunds once purchases are confirmed
• The resale feature creates a secure marketplace that prevents unauthorised ticket sales

Need assistance?

If you have questions about managing resales for your event, please contact our support team.