Platform user permissions management guide

Created on 13 May 2025

Introduction

This guide explains how platform administrators can manage user access permissions within their white-label events platform. As a platform administrator, you can promote registered users to administrative roles or demote users when necessary.

Important: Users must already be registered on your platform before you can modify their permissions. Platform administrators cannot directly create user accounts - all users must register themselves first.

Managing user permissions

Accessing user management

To manage user permissions:

1. Log in to your platform dashboard
2. Navigate to the "People" section from the dashboard menu
3. You will see a list of all users registered on your platform

Changing a user's role

To promote or demote a user:

1. Locate the user in the list (you can use the search function to find specific users)
2. Click the "Permissions" button in the actions column for that user
3. A popup will appear with options to modify the user's role

Selecting the platform

If you manage multiple platforms, you'll need to select which platform you want to modify the user's permissions for:

1. Use the dropdown menu to select the relevant platform
2. Only platforms where you have administrative access will be available

Available roles

Your events platform offers three user roles:

Platform admin permissions

Platform admins have complete access to:

• All platform settings
• User role management
• All administrative features
• All content management
• All reporting and analytics

Platform manager permissions

Platform managers have access to:

• Most administrative features
• Content management
• Reporting and analytics

Platform managers cannot:

• Grant or modify user roles
• Edit platform settings

Customer permissions

Customers have access to:

• Their personal account settings
• Features available to general platform users
• No administrative areas or functions

Saving role changes

After selecting the appropriate platform and role:

1. Click the "Save" button to apply the changes
2. The user will immediately receive their new permissions
3. The user list will update to reflect the change

Demoting users

To revoke administrative access from a user:

1. Follow the same process as changing roles
2. Select "Customer" from the role options
3. Click "Save" to apply the change

The user will immediately lose access to all administrative areas and functions.

Important notes

• You cannot create new user accounts directly - users must register themselves on your platform first before you can grant them elevated permissions
• Users will not be notified automatically when their role changes
• Role changes take effect immediately
• Only platform admins can modify user roles

Need more help?

Get in touch with our support team if you have any questions or feedback.